Most practices can count new patients and count revenue, and see nothing in between. TruVue lays out the whole path and marks the step where people fall out of it.
Patient journey tracking follows one person through every stage of their relationship with a practice, from the first inquiry to the appointment, the visit, the rebooking and the referral they eventually send. It reports the conversion rate between each pair of stages, which is what turns a vague sense that something is leaking into a specific step you can fix. The value is in the gaps, not the totals.
Somebody called, somebody meant to call back, and nobody can tell you how often that happens or what it costs.
New patients arrive and quietly do not come back, and the schedule stays full enough that nobody notices for a year.
Whether a patient leaves with their next appointment is a habit, not a measured step, so it drifts.
Lapsed patient lists get built when someone has a slow week, from a report nobody trusts.
Every call, form, chat and referral becomes a dated record with a source, before anyone has decided it is real.
Booked, arrived, cancelled and no-show are separate outcomes, because the fix for each one is different.
Rebooking rate, visit frequency and the gap since last visit turn a patient into a trend rather than a row.
Lifetime value and referrals sent are attached back to the source that acquired the patient in the first place.
Sample view with illustrative figures. Your dashboards are built from your own connected data.
Instead of a general worry about growth, you get one stage with a number attached and a team that owns it.
Reactivation becomes a standing list that refreshes, not a project someone remembers to run.
If you know what share of inquiries become visits, you know how many inquiries next quarter needs.
Still deciding? A demo runs on your own numbers, not a canned tour.
Request a DemoInquiry, booked, arrived, converted, retained, rebooked and referred, with lifetime value attached at the end. The stages are configured to match how your practice actually books and follows up.
By the gap between visits compared to that patient's own pattern and the pattern of similar patients, so the flag appears while an outreach still works rather than after the patient is gone.
No. A CRM holds contacts and the outreach you send them. Journey tracking measures what happened at each stage across the whole patient base, and reads from the systems you already use rather than asking staff to maintain another one.
Yes. Every stage can be filtered by location and by provider, which is usually where the reason for a drop off becomes obvious.
Tie ad spend, calls, forms and referrals to booked and completed visits, then read a true cost per new patient by source.
Capacity, booking horizon, retention and patient mix for every provider, side by side and current.
One current view of practice health, growth and bottlenecks, built for the people accountable for the numbers.
A personalized walkthrough, or a conversation with an account concierge about your practice.