Referral tracking software records every referral a practice receives, follows it until the patient is scheduled and seen, and reports the ones that stalled. It matters because a referral is the most expensive lead a practice never paid for, earned through years of relationship, and the usual failure is not rejection but silence. Referral leakage is the share of referred patients who never reach an appointment.
Fax, portal, phone and email each hold part of the queue, and no single list says what is outstanding.
A referral is everyone's job until it is nobody's, and the patient waits until they stop waiting.
The fastest way to lose a referring physician is silence, and most practices cannot tell which relationship has gone quiet.
The sources sending your best patients are invisible, so the relationship that deserves attention gets none.
However a referral arrives, it becomes a dated record with a referrer, a patient and a status.
Open referrals are sorted by how long they have waited, so the oldest is the first thing anyone sees.
A referral is not closed when it is acknowledged. It is closed when the patient is scheduled and seen.
Volume and conversion per referrer show which relationships are growing, which are flat and which stopped.
Sample view with illustrative figures. Your dashboards are built from your own connected data.
The oldest open referral is on screen every morning instead of buried in a fax tray.
You can see which sources have gone quiet and reach out before the relationship is gone.
Time goes to the relationships that actually produce patients rather than the ones that feel important.
Still deciding? A demo runs on your own numbers, not a canned tour.
Request a DemoReferral leakage is the share of referrals a practice receives that never become a completed appointment. It is usually caused by slow follow up rather than by patients choosing elsewhere, which is why measuring the age of open referrals is the practical fix.
Yes. A referral can be entered by staff, submitted through a form, or arrive from a connected system. Once it is in the queue it is aged and followed the same way regardless of how it came in.
Yes. Each referring source gets volume, conversion and trend, so you can see which relationships are growing and which have gone quiet.
No. TruVue reads and reports on referral activity across your systems. It is the tracking and accountability layer, not a replacement for the record.
Tie ad spend, calls, forms and referrals to booked and completed visits, then read a true cost per new patient by source.
Inquiry to appointment to conversion to retention, rebooking and referral, with the drop-off between each step named.
Ratings, volume and trend across every review platform, broken out by location and provider.
A personalized walkthrough, or a conversation with an account concierge about your practice.