Healthcare reputation management is the practice of monitoring, measuring and responding to what patients publish about a clinic across review platforms, search and maps. For a practice it is an acquisition function rather than a public relations one, because a rating and a review count are the two things a prospective patient sees before they ever reach your website. Managing it means watching trend and volume, not just the current average.
Google, the maps listing, the specialty directories and the insurance sites each hold part of your reputation.
By the time someone mentions the rating dropped, the reviews causing it are months old and unanswered.
A practice average tells leadership something is wrong without telling them where.
Requests stop going out when a staff member leaves, and the flow quietly dries up.
Ratings and review counts across the platforms that matter for your specialty, in one view.
Rating and volume are plotted over time so a decline is visible while it is still a handful of reviews.
Where a group runs multiple locations or clinicians, reputation is reported at that level too.
Review activity sits beside new patient counts, so the relationship between the two is observable.
Sample view with illustrative figures. Your dashboards are built from your own connected data.
A falling trend at one site surfaces in weeks rather than after the annual review of the numbers.
Review volume becomes a standing operational measure rather than an occasional campaign.
Rating and review volume sit next to new patient counts, so the business case for the work is on the same screen.
Still deciding? A demo runs on your own numbers, not a canned tour.
Request a DemoThe platforms that matter for your specialty and your markets, including your Google Business Profile and the directories patients actually use to choose a clinic. Coverage is configured during setup.
TruVue reports the reputation picture and surfaces what needs a response. Responding stays with your team, on the platform, in your own voice.
Where a platform attaches reviews to an individual clinician, yes. Where it does not, reporting is at the location level.
Rating and review volume are reported alongside new patient counts for the same period, so you can see how the two move together rather than assuming it.
Tie ad spend, calls, forms and referrals to booked and completed visits, then read a true cost per new patient by source.
A group roll-up plus site level detail, with every location measured on the same definitions.
Every referral tracked from arrival to appointment, with open, aging and converting counts, plus referrer level performance.
A personalized walkthrough, or a conversation with an account concierge about your practice.